ICT Service Desk Engineer (M/F/X) (V01926)
Bedrijfsomschrijving
As one of the major players in its sector in Belgium, Vinçotte is a reference for quality, safety and the environment. With 1,600 employees, we contribute daily to the safety of people and buildings, the quality of production and constructions and the reliability of equipment and installations. Our main activities are inspection, control activities, certification, training and consultancy. In order to best guarantee our service and our relationships with customers, Vinçotte operates from various locations in Belgium.
We are currently looking for an ICT Service Desk Engineer (M/F/X).
Functie
As ICT Service Desk Engineer (M/F/X), you are responsible for providing technical support and assistance to end-users, troubleshooting and resolving issues related to hardware, software, and network systems. The ICT Service Desk Engineer (M/F/X) will work closely with other members of the IT team to ensure that all support tickets are resolved in a timely and efficient manner.
- You provide level 0 & level 1 hardware, software, and end-user support as required and in line with documented procedures and service level targets to support the business effectively. You operate within standardized practices and procedures, general work instructions and supervision of progress and results.
- You manage internal clients daily by carrying out procedural tasks & activities and support to others. You monitor and manage IT support tickets to ensure a timely and efficient resolution. You document all support tickets and resolutions in the company's ticketing system. You escalate issues to the appropriate teams when necessary.
- You dispose of basic to seasoned knowledge of a broad area of IT systems and related processes. Troubleshoot and resolve issues related to hardware, software, and network systems.
- You follow up on the onboarding of new employees, setting up accounts and ensuring that hardware is available. This also includes the follow up & correct administration of available stock items.
- You provide training and support to end-users on new technologies or applications.
- You maintain an up-to-date knowledge of new technologies and industry trends.
Profiel
- Diploma: You have at least a secondary school diploma and have followed additional training within ICT (e.g. syntra, VDAB, ...)
- Experience: You have at least 1 year experience as an ICT Service Desk Employee.
- Languages: You spreak fluently Dutch & French with a good knowledge of English.
- Skills: calm at peak times setting the right priorities with determination, problem-solver at heart, solution focused, sense of quality, eye for detail & structure and customer focused.
Aanbod
Want to join our teams?
Great! We can promise you that with us you will...
- can count on our Vinçotte community: enthusiastic and driven colleagues
- the opportunity to develop and expand your own expertise
- constantly meeting new customers
- learn to work objectively, but certainly also think out-of-the-box
- for a job with impact: your vote helps determine our policy
- contributes daily to a safe and efficient society
- can count on an attractive salary supplemented with a company car and extra-legal benefits (meal vouchers, extra vacation days, etc.).
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